Jihosoft 4K Video Downloader Product FAQs

Answers to frequently asked questions

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Q: How can I upgrade to the Pro version?
A: Click the Buy Now button to jump to the purchase page and select your plan. The Personal Edition allows you to use a lifetime license key on one computer, and the Family Edition allows you to use a lifetime license key on 5 computers.

Next, enter your email address in the blank box and select your payment method. You can pay by PayPal or Shareit. Once the order is verified, our system will send the registration information to your email within a few minutes.

After you received the email, find and copy the 20-digit registration code from there. Then open the program, click the Key icon in the main interface, enter your email address here and paste the registration code into the corresponding box. Afterward, tap the Activate button, and you will be upgraded to the Pro version. That’s to say, you can enjoy all the fantastic features without any limitations.
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Q: What should I do if I don't receive the license key?
A: Normally, we will send the license key to your email as soon as the payment is successful. If you have not received your license key, please contact support@jihosoft.com for assistance.
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Q: What should I do if the registration code is invalid?
A: We recommend that you copy and paste the registration code directly. If it is still invalid, please ask for customer service in time.
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Q: How can I download videos from YouTube?
A: Go to YouTube, find the video you want to download, right-click on the video, and copy its link address. Then run 4k video downloader, click the +Paste button on the main interface, the program will automatically parse the video link. After the video is successfully parsed, set your desired video quality and resolution, then tap Download to begin the process. Read more: User Guide
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Q: How can I download Facebook videos?
A: Log into your Facebook account on your computer, navigate to the Watch channel, and find a favorite video from your Watchlist. Now right-click on the video and select Show Video URL, then copy it. Next, open the program and paste the URL here, then wait for the system analyze the link. Once succeed, a pop-up window will appear, from where you can custom the video quality and resolution. After confirming, hit the Download button to start saving the Facebook video.
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Q: How can I save videos from Instagram?
A: Visit the official website of Instagram and sign in with your username and password. After that, find the video that you want to download, next, click on the three-dots icon in the upper right corner of the video and select Copy Link.

To save Instagram videos to your computer, please follow these steps: paste the link in the program > wait for analyzing > set output quality > click the Download button > completed. That’s all.
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Q: How to download YouTube channel and playlist?
A: Go to YouTube, find a YouTube channel or playlist that you’d like to download, paste it into the program. After parsing, you will get a complete list of all videos in the channel or playlist. You can choose to download all of them or mark some of your favorite videos. When you click the Download button, your selected videos will be downloaded automatically.
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Q: Where can I find the downloaded files?
A: After downloaded, all downloads will be saved in the Finished channel and can be viewed each time you open the software. You can play the downloaded video on your computer by clicking the playback button directly.
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Q: How can I convert YouTube videos to MP3?
A: While analyzing the video, a pop-up box will show in the program, from where you have the option to convert YouTube video to MP3 audio.

Note: This feature is only available for the Pro version. To unlock the limitation, please get the license key first.
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Q: Which sites does your program support?
A: 4K video downloader supports downloading videos from YouTube, Facebook, Instagram, Twitter, Tumblr, SoundCloud, and 3000+ video sharing sites.
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Q: What video formats does your program support?
A: The program supports MP4, MOV, MKV, AVI, FLV, M4V, MPEG, WMV, and other video formats.
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Q: How can I change the download speed?
A: You can adjust the download speed at any time in the lower left corner. We have nine different speeds, including 200kbps, 400kbps, 700kbps, 1mbps, 2mbps, 4mbps, 6mbps, 9mbps, and unlimited. However, it should be noted that the free version is 1mbps at the fastest, and the pro version is not limited.
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Q: How to use the subscribe function?
A: You can subscribe to your favorite YouTube channels and get notifications immediately once they have new videos uploaded. What’s more, you can download them to your computer with one click.

Here are the specific steps: copy a channel link from YouTube > click Add Channel button > tap Subscribe from the pop-up box > hit the Check All button to check if there are new videos or not.
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Q: Can I paste multiple URLs once?
A: Yes, you can copy multiple URLs from the video site and paste them in the program with one click. The software will start parsing them automatically.
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Q: How do I update the 4k video downloader?
A: 4k video downloader will release new versions from time to time. Normally, if a new version is released, the system will notify you as soon as possible. If not, you can manually update the version by clicking the Upgrade option in the upper right menu bar.