Fix: User Profile Service Failed the Logon & User Profile Not Loaded

You’re trying to log on to Windows 7 as usual, but an error message appears “The User Profile Service failed the logon. User profile cannot be loaded”, which means that you cannot boot your PC normally, not even after restarting.

User Profile Service Failed the Logon

When the error message appears, it possibly means that Windows does not recognize your user profile correctly. The case could happen if your antivirus software is scanning your computer system when you try to log on. The quickest and easiest solution is to restart your PC. If you’re so hurried to try anything, just restart the computer now. If it doesn’t work, however, one of the methods in this article might help you when Windows user profile cannot be loaded.

Method 1. Fix the User Account Profile Cannot Be Loaded

When the user profile service failed the logon, we can try to fix the corrupted profile in Registry Editor. The process will involve modification to the registry which is sometimes risky. Make sure to follow every step carefully.

Pro tips: In case you lose important files during the process of fixing corrupted user profile, don’t hesitate to use Jihosoft File Recovery to recover deleted files from Windows 7.

Download File Recovery for Windows Download File Recovery for Mac

Method 2. Copy Files to a New User Profile

In case Method 1 doesn’t work for you, you can create a new user profile, then copy files from the old account to the new one.

Part 1. How to Create a New User Account

Note: You may need to enter the administrator password in Step 2.

Part 2. How to Copy Files to the New User Profile

Note: Don’t delete or cut and paste the old profile unless you find everything is working properly in the new user profile.

Method 3. Delete the Error SID and Create a New Profile

SID, short for Security Identifier, exists in user profiles. If a user profile is deleted manually, the SID is still there, and Windows will try to load the user profile by using the ProfileImagePath which points to a nonexistent path. Therefore, we need to delete the error SID, and then create a new user profile to make Windows work again.

After that, you can copy files from your old profile to the new user profile as shown in Part 2,

Method 2. It should be noted that manual deleting the user profile folder is not recommended. We also need to be careful while using junk file cleaner software.

Bottom Line

In this tutorial, we have learnt 3 methods to fix the error of user profile failed the logon. Now you should know how to save your computer as well as the user data when the user profile cannot be loaded in Windows 7. Feel free to tell us you have any questions or suggestions in the comment. Please stay tuned for more tips and tricks about Windows PC, like how to fix error “There was a problem resetting your PC.”

By Jihosoft
Last updated on

comments powered by Disqus